General Terms and Conditions
As of October 19, 2026
1. Provider and scope
These terms and conditions apply to the online sale of perfume NOCTEUR UG (haftungsbeschränkt), Eichendorffstraße 11, 71686 Remseck am Neckar, Germany, to consumers within the meaning of § 13 BGB. Contact: Telephone +49 163 3090832, email info@nocteur.com and Contact form. Further provider information can be found in Imprint. Individual agreements take precedence.
2. Order and conclusion of contract
The product presentation is not a binding contract offer. The purchase button leads to Shopify-Shop. During the ordering process, you can check and correct the shopping cart, delivery and payment details before sending. By clicking on the order button that is clearly marked as requiring payment, you are making a binding offer to conclude a purchase contract.
By placing your order with an obligation to pay, you agree to these terms and conditions. The terms and conditions and the withdrawal information, including the model withdrawal form, are available through the relevant links before you place your order. Providing the withdrawal information informs you of your statutory right of withdrawal and does not constitute a waiver of that right.
If you pay with the cards offered and expedited checkouts, we will accept your order through the automatic payment capture we initiate in the checkout. This concludes the purchase contract. A mere confirmation of receipt of the order or a mere payment authorization without recording does not in itself constitute acceptance of the contract.
The contract language is the language selected and offered in the checkout. The ordering process, the general terms and conditions, the cancellation policy including the sample cancellation form and the contract confirmation are provided in this language. The language selected in checkout applies to the respective order.
We save the order data as part of the contract processing. You will receive the contract text with the order data, the general terms and conditions applicable to your order and the legally required information including the cancellation policy and the sample cancellation form by email within a reasonable period of time after the conclusion of the contract, at the latest when the goods are delivered. You can save or print this email and the attached documents. You can also save or print out these terms and conditions via your browser before ordering.
3. Prices, payment and delivery
We only deliver to delivery addresses within the European Union. The payment methods available for your order will be displayed in the checkout. The purchase price is due upon conclusion of the contract; the payment is automatically recorded in the checkout.
All prices include statutory sales tax. Standard delivery to the member states of the European Union is free of charge; we bear the shipping costs. The total price and any other costs will be displayed before the order is placed. The regulation on the costs of a return after revocation can be found in Section 5.
The delivery time is 3 to 5 working days from the conclusion of the contract. Working days here are Monday to Friday, excluding public holidays at the delivery location. The free shipping and delivery time are also stated in the shop before placing the order.
4. Retention of title
The goods remain our property until the purchase price has been paid in full.
5. Instructions on the right of withdrawal
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. If you have ordered several goods as part of a single order and they are delivered separately, the period begins with the receipt of the last goods by you or a third party named by you who is not the carrier.
To exercise your right of withdrawal, you must contact us (NOCTEUR UG (haftungsbeschränkt), Eichendorffstraße 11, 71686 Remseck am Neckar, Germany, telephone: +49 163 3090832, Email: info@nocteur.com) inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the sample cancellation form below, although this is not mandatory.
In order to meet the cancellation deadline, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.
You can also exercise your right of withdrawal online at nocteur.com/widerruf.php exercise. If you use this online function, we will immediately send you a confirmation of receipt on a durable medium (e.g. by email) with information on the content of the declaration of revocation as well as the date and time of its receipt.
Effects of withdrawal
If you revoke this contract, we must repay to you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. This does not apply if we have offered to collect the goods ourselves.
You will receive the goods immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract NOCTEUR UG (haftungsbeschränkt), Eichendorffstraße 11, 71686 Remseck am Neckar, Germany, to return or hand over. The deadline is met if you send the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods. These amount to 9.99 euros per return. We will bear any additional return shipping costs.
You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
6. Used perfume and compensation for loss in value
Opening the packaging or spraying the perfume does not automatically lead to the loss of the right of withdrawal. A scent test necessary to check the composition, properties and functionality remains permissible.
If perfume is sprayed or consumed beyond this necessary test and this results in a loss of value, you must pay compensation for this in accordance with Section 357a Paragraph 1 of the German Civil Code (BGB), provided we have properly informed you of your right of withdrawal. This can be particularly the case with repeated use as a personal fragrance, as long as this goes beyond a necessary test.
We can offset any legally owed compensation against your claim for reimbursement under the legal requirements. The amount depends on the actual loss of value caused by this use in the individual case. There is no flat-rate processing or restocking fee and no automatic deduction of the entire purchase price. Statutory defect rights remain valid even if perfume is sprayed.
7. Statutory defect rights
The statutory defect rights apply. If the goods are defective, you can, in accordance with the legal requirements, demand subsequent performance, reduce the purchase price, withdraw from the contract or demand compensation or reimbursement of wasted expenses. As part of the supplementary performance, we bear the legally required costs that we are required to bear.
According to German law, claims due to defects in new goods generally expire two years after delivery. Special legal regulations, in particular regarding a longer statute of limitations, suspension or a new start, as well as mandatory further consumer rights remain unaffected.
8. Applicable Law
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you have your habitual residence in another country, the protection provided by its mandatory consumer protection regulations remains intact to the extent that these would be applicable according to the statutory rules without the choice of law. Statutory jurisdiction remains unaffected.
9. Model withdrawal form
You can do that Download the sample cancellation form as a fillable PDF, fill it out, save it and send it as an email attachment info@nocteur.com send. The use of this form is voluntary. A clear declaration of revocation without a form is also sufficient; The online cancellation function is also available. If sent by email, a handwritten signature is not required.
If you want to cancel the contract, please fill out this form and send it back.
On NOCTEUR UG (haftungsbeschränkt), Eichendorffstraße 11, 71686 Remseck am Neckar, Germany, info@nocteur.com:
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):
________________________________________________
Ordered on (*) / received on (*): __________________
Name of consumer(s): __________________
Address of the consumer(s): __________________
Signature of the consumer(s) (only for paper notification): __________________
Date: __________________
(*) Delete what is not applicable.
10. Consumer Dispute Resolution
We are prepared to take part in a dispute resolution procedure before a consumer arbitration board. For disputes arising from consumer contracts, the federal universal arbitration board at the Center for Arbitration e. V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany, www.universalschlichtungsstelle.de, within the scope of their legal jurisdiction.